Terms & Conditions

1. Company Information

Ralston Arva Plumbing provides residential, commercial, emergency, repair, replacement, remodeling, and related plumbing services in Arvada, Colorado, and select surrounding service areas.

We offer 24/7 emergency-service availability. However, availability, arrival times, service scope, and scheduling are subject to technician availability, location, weather, road conditions, safety conditions, required parts, and the nature of the plumbing issue. Learn more about our team.

2. Website Purpose

The Website is intended to provide general information about Ralston Arva Plumbing, our plumbing services, service areas, promotions, and methods for requesting service.

Content on this Website is provided for general informational purposes only. It does not constitute professional plumbing advice for a particular property, guarantee that a specific service is appropriate for your situation, create a contractor-client relationship, or replace an on-site inspection by a qualified plumbing professional.

Plumbing conditions can vary significantly by property. The only way to determine the appropriate repair, replacement, maintenance, or installation solution is through an assessment of the actual condition of the system, fixture, line, appliance, or affected area.

3. Service Requests and Appointments

Submitting a contact form, requesting an estimate, calling our business, sending an email, or otherwise communicating through the Website does not guarantee an appointment, immediate dispatch, a particular technician, a specified response time, or that we will accept the requested work.

A service appointment is confirmed only after Ralston Arva Plumbing communicates acceptance of the request and provides an agreed appointment, dispatch window, or service arrangement.

We may decline, reschedule, or cancel a requested appointment when reasonably necessary, including because of:

• Technician or scheduling availability
• Unsafe site or environmental conditions
• Severe weather, traffic, or road closures
• Emergency-priority dispatches
• Service-area limitations
• Lack of required parts, equipment, permits, or access
• Conditions outside our licensed, insured, or operational scope
• A customer's failure to provide accurate contact, property, or service-request information

4. Estimates, Pricing, and Payment

Any pricing, coupons, offers, price ranges, descriptions, or other cost information displayed on the Website are subject to change without notice unless a written agreement specifically states otherwise.

An estimate may be based on the information available before an on-site visit. Additional work, materials, repairs, code-related changes, permit requirements, concealed damage, inaccessible components, after-hours conditions, or unforeseen site conditions may affect the final scope and price.

Before beginning work, we will seek authorization for the agreed scope of service, subject to the circumstances of an emergency and applicable law. If additional work becomes necessary after diagnosis or during the repair, we will communicate the revised recommendation and any material price change before proceeding whenever reasonably practical.

Payment terms, deposits, financing options, cancellation fees, diagnostic fees, trip charges, material charges, and warranty terms, if applicable, will be communicated in the applicable estimate, invoice, work authorization, service agreement, or other written documentation provided for the job.

5. Emergency Service

Ralston Arva Plumbing provides emergency-service availability 24 hours a day, seven days a week. "Emergency service" does not mean that a technician will always be available for immediate dispatch, that arrival will occur within a guaranteed time, or that all repairs can be completed during the initial visit.

Emergency response may be affected by call volume, technician location, travel conditions, safety concerns, availability of equipment or replacement parts, utility conditions, municipal restrictions, and the severity of other active emergencies.

Where appropriate, we may provide general steps intended to help limit damage until a technician arrives, such as shutting off a local fixture valve or the property's main water supply. You should only take actions you can perform safely. Do not attempt plumbing, gas-line, electrical, or structural repairs if doing so could create a hazard.

6. Customer Responsibilities

To help us evaluate and perform requested work, you agree to:

• Provide accurate, current, and complete contact and property information
• Disclose known plumbing issues, prior repairs, water damage, hazardous materials, utility concerns, access limitations, and relevant property conditions
• Ensure that an adult with authority to approve work is present when required
• Provide safe and reasonable access to the relevant plumbing system, fixtures, equipment, utility shutoffs, crawlspaces, basements, mechanical rooms, and work areas
• Secure pets, protect valuables, and clear reasonable access paths before our arrival
• Obtain necessary approval from the property owner, landlord, homeowners' association, tenant, property manager, or other responsible party
• Pay applicable charges according to the accepted estimate, invoice, work authorization, or service agreement
• Follow reasonable post-service instructions provided by our technician

You are responsible for ensuring that you have legal authority to request and approve services at the property. If you are a tenant, you may need approval from the owner, landlord, or property manager before authorizing certain repairs or alterations.

7. Property Conditions and Unforeseen Issues

Plumbing work can reveal concealed, pre-existing, or previously unknown conditions. These may include corroded pipes, damaged fittings, hidden leaks, mold, deteriorated materials, non-code-compliant installations, inaccessible lines, structural deterioration, defective prior work, underground obstructions, utility conflicts, or water damage behind walls, beneath flooring, in ceilings, or within other concealed areas.

Ralston Arva Plumbing is not responsible for delays, additional work, or added costs caused by undisclosed, concealed, unsafe, inaccessible, or pre-existing conditions, except to the extent required by applicable law or expressly stated in a written service agreement.

Certain diagnostic or repair methods may require access to walls, floors, ceilings, landscaping, concrete, cabinetry, fixtures, sewer lines, or other building components. When such access is necessary, we will explain the proposed scope before proceeding when reasonably practical. Unless expressly included in a written agreement, finish restoration—including drywall, paint, tile, flooring, cabinetry, landscaping, paving, or structural restoration—is not included in plumbing-service pricing.

8. Permits, Codes, and Inspections

Some plumbing work may require permits, inspections, engineering review, utility coordination, or compliance with local, state, or federal requirements. Permit requirements vary by jurisdiction, project type, property condition, and scope of work.

Unless otherwise stated in writing, permit fees, inspection fees, engineering fees, utility fees, and related government charges may be separate from the quoted plumbing-service price. Where permits are required and part of our agreed scope, we may coordinate the permitting process. Customers remain responsible for providing requested property documentation, access for inspections, and cooperation needed to complete the work.

No Website content should be interpreted as a promise that a particular repair, replacement, or installation will be approved by a permitting authority or pass an inspection without considering the property's actual conditions and applicable requirements.

9. Promotions and Special Offers

From time to time, Ralston Arva Plumbing may advertise coupons, discounts, financing offers, inspections, or special pricing. Unless a specific offer states otherwise:

• Offers are subject to availability and may be changed or withdrawn at any time
• Offers may be limited to qualifying residential customers or specified service areas
• Offers may not be combined with other discounts, promotions, or prior estimates
• Offers may exclude trip charges, diagnostic fees, permits, taxes, emergency-service charges, materials, specialty equipment, subcontracted work, and prior services
• An offer must be mentioned or presented before service authorization
• One offer may apply per household, property, invoice, or qualifying service, as stated by the offer terms
• Offers have no cash value and may not be transferred, exchanged, or applied retroactively

Any service-specific offer is subject to a technician's on-site diagnosis and confirmation that the service is appropriate for the property.

10. Service Areas

Website references to Arvada, the Denver Metro Area, nearby cities, neighborhoods, landmarks, or communities describe areas where we may offer services. They do not guarantee that every service is available at every address, that an immediate dispatch is possible, or that the same rates, response times, permit requirements, or service options apply in every location.

Service availability depends on the requested work, technician availability, travel distance, operational capacity, licensing and permitting requirements, property conditions, and other factors. Please contact us to confirm service availability for your address. View our full list of service areas across the Denver Metro, including Denver, Lakewood, Westminster, Thornton, Boulder, and Broomfield.

11. Intellectual Property

The Website and its contents—including text, logos, graphics, images, layouts, service descriptions, page designs, branding, code, and other materials—are owned by or used with permission by Ralston Arva Plumbing and are protected by applicable intellectual-property laws.

You may view and print Website material for personal, non-commercial use related to evaluating or requesting our services. You may not copy, reproduce, republish, modify, distribute, display, sell, license, scrape, reverse engineer, or otherwise exploit Website content without our prior written permission.

You may not use our business name, logo, trademarks, or branding in a manner that suggests affiliation with, sponsorship by, or endorsement from Ralston Arva Plumbing without written authorization.

12. Acceptable Website Use

You agree not to use the Website in a way that is unlawful, harmful, fraudulent, misleading, disruptive, or harmful to our business, users, systems, or reputation.

Prohibited activity includes:

• Submitting false, deceptive, incomplete, or unauthorized service requests
• Impersonating another person or entity
• Using automated tools to scrape, crawl, harvest, monitor, or extract Website data without permission
• Attempting to access restricted Website areas, servers, systems, or data
• Introducing malware, viruses, malicious code, or harmful files
• Interfering with Website operation, security, performance, or availability
• Sending spam, abusive content, or unsolicited commercial communications through Website forms
• Using Website materials for competitive, commercial, or unlawful purposes without authorization

We may restrict or terminate access to the Website when we reasonably believe that a user has violated these Terms & Conditions or applicable law.

13. Third-Party Links and Resources

The Website may include links to third-party websites, maps, review platforms, financing providers, manufacturers, municipal agencies, or other resources for convenience. We do not control third-party websites and are not responsible for their content, availability, policies, products, services, security, or practices.

A link to a third-party site does not constitute an endorsement, recommendation, guarantee, partnership, or approval by Ralston Arva Plumbing. You use third-party websites at your own discretion and subject to their applicable terms and privacy policies.

14. Privacy and Communications

Your use of the Website is also subject to our Privacy Policy. Please review our Privacy Policy to understand how we may collect, use, store, and protect information submitted through the Website.

By submitting your contact information through the Website, you authorize Ralston Arva Plumbing to contact you regarding your service request, appointment, estimate, customer service needs, or related business communications using the contact method you provide.

Where permitted by law and with any required consent, communications may include phone calls, text messages, emails, or other electronic communications. Standard message and data rates may apply to text messages. You may opt out of non-essential marketing messages using the instructions included in those communications, but opting out may not prevent us from sending transactional, appointment, safety, billing, or service-related communications.

15. Disclaimers

We strive to keep Website content accurate and current, but we do not guarantee that the Website will always be complete, accurate, uninterrupted, error-free, secure, or available.

To the fullest extent permitted by law, the Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. This includes implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or reliability.

Website content, service descriptions, pricing references, service-area mentions, and promotional information may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct them and to update, modify, suspend, or discontinue Website content, services, offers, or features at any time.

Nothing in these Terms & Conditions limits any warranty or consumer protection right that cannot lawfully be excluded under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Ralston Arva Plumbing, its owner, employees, contractors, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of, inability to use, or reliance on the Website.

This limitation includes, without limitation, claims involving loss of data, loss of profits, business interruption, property damage, lost opportunities, or reliance on Website information.

Nothing in this section is intended to exclude or limit liability where exclusion or limitation is prohibited by law, including liability arising from gross negligence, willful misconduct, fraud, or other liability that cannot legally be waived or limited.

Terms related specifically to work performed at a customer's property—including service warranties, limitations, payment obligations, dispute terms, and job-specific conditions—may be contained in the estimate, invoice, work authorization, service agreement, or warranty document issued for that work. If a written job-specific agreement conflicts with these Website Terms & Conditions, the job-specific agreement will control for the relevant service transaction.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Ralston Arva Plumbing, its owner, employees, contractors, representatives, and affiliates from claims, liabilities, damages, losses, costs, and expenses arising from:

• Your misuse of the Website
• Your violation of these Terms & Conditions
• Information you submit that is false, misleading, unauthorized, or infringing
• Your violation of another party's rights or applicable law
• Your failure to obtain required authority to request or approve work at a property

This obligation does not apply to the extent a claim results from our own negligence, willful misconduct, or other conduct for which indemnification is not enforceable under applicable law.

18. Governing Law and Venue

These Terms & Conditions are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

Any dispute arising from Website use or these Terms & Conditions that cannot be resolved informally will be subject to the jurisdiction of the state or federal courts located in or serving Jefferson County, Colorado, unless applicable law requires otherwise.

Before bringing a formal claim, we encourage you to contact us so we can attempt to resolve the issue directly and in good faith.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our Website, business operations, services, legal obligations, or other relevant circumstances.

The "Last Updated" date at the top of this page shows when these Terms were most recently revised. Your continued use of the Website after revised Terms are posted means that you accept the revised Terms to the extent permitted by law.

20. Contact Us

If you have questions about these Terms & Conditions, Website use, or a service request, please contact Ralston Arva Plumbing: