Privacy Policy

1. Business Information

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the Website, and from service providers or other sources that support our plumbing service operations.

Information You Provide

When you contact us, request service, schedule an appointment, submit a form, call, text, email, leave a review, or otherwise communicate with us, you may provide information such as:

• Name
• Phone number
• Email address
• Service address, city, ZIP code, and property-access details
• Preferred appointment date, time, and communication method
• Description of a plumbing issue, emergency, repair need, or requested service
• Photos, videos, documents, or other information you choose to provide
• Billing, payment, or invoice-related information
• Communications with our customer-service team, technicians, or representatives
• Information needed to provide estimates, schedule service, process payment, or respond to warranty requests
• Any other information you voluntarily submit

Please do not submit highly sensitive information through general Website forms unless it is necessary for the requested service. We do not need your Social Security number, full payment-card number, bank-account number, health information, or other highly sensitive personal information to respond to a typical plumbing inquiry.

Information Collected Automatically

When you browse the Website, we or our service providers may automatically collect certain technical and usage information, including:

• IP address
• Browser type and device type
• Operating system
• Pages viewed and links clicked
• Date, time, and duration of Website visits
• Referring and exit pages
• General geographic location based on IP address
• Cookie identifiers and similar online identifiers
• Website performance, error, security, and diagnostic information

This information helps us operate, secure, understand, maintain, and improve the Website and evaluate the effectiveness of our marketing for emergency plumbing services across the Denver Metro Area.

Information From Other Sources

We may receive information from third parties, such as:

• Website-hosting, analytics, advertising, scheduling, call-tracking, customer-relationship-management, and communication providers
• Review platforms and social-media platforms
• Referral partners, property managers, insurers, manufacturers, suppliers, or financing providers
• Publicly available sources
• Customers who request services on behalf of another person or property

We use information received from third parties in accordance with this Privacy Policy and any applicable agreement or notice governing that information.

3. How We Use Personal Information

We may use personal information for the following business and operational purposes:

• Responding to service inquiries, estimate requests, calls, texts, emails, and contact-form submissions
• Scheduling, confirming, rescheduling, and completing plumbing-service appointments
• Dispatching technicians and communicating regarding service status or arrival windows
• Diagnosing service needs and preparing estimates, invoices, work authorizations, or service agreements
• Providing emergency, repair, maintenance, installation, replacement, remodeling, restoration, and related services
• Processing payments and administering billing, refunds, financing, warranties, and account records
• Communicating about customer service, follow-up work, inspections, maintenance, warranties, safety notices, and appointment reminders
• Improving our Website, customer service, advertising, service offerings, operations, and user experience
• Measuring Website traffic, lead sources, advertising performance, and campaign effectiveness
• Protecting our business, customers, technicians, Website, systems, property, and legal rights
• Detecting, investigating, and preventing fraud, spam, security incidents, unauthorized activity, and misuse of the Website
• Complying with legal obligations, regulations, lawful requests, and recordkeeping requirements
• Sending marketing communications where permitted by law and subject to applicable consent and opt-out requirements

4. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, web beacons, log files, analytics tools, call-tracking technologies, and similar technologies. These tools may help us remember user preferences, understand Website use, maintain security, improve performance, measure advertising campaigns, and deliver or evaluate marketing for our plumbing services.

A cookie is a small text file placed on your browser or device. Some cookies are necessary for the Website to function properly, while others may help us analyze traffic or marketing performance.

You can usually control cookies through your browser settings. Blocking or deleting cookies may affect certain Website features or prevent parts of the Website from functioning as intended.

Depending on the tools used on the Website, third parties may collect information about your online activity over time and across different websites. Please review the privacy policies and browser controls provided by those third parties for more information.

5. Analytics, Advertising, and Call Tracking

Ralston Arva Plumbing may use third-party analytics, advertising, call-tracking, scheduling, customer-relationship-management, and communication tools to understand how visitors find and use the Website and to manage customer inquiries about our plumbing services.

These providers may use cookies or similar technologies to collect online identifiers, browser information, pages viewed, referring sources, general location, call details, form-submission data, and interaction information.

We may use this information to:

• Measure the performance of search, social-media, directory, and display-advertising campaigns
• Understand which pages or services generate inquiries
• Improve Website content and conversion paths
• Attribute calls or form submissions to a marketing source
• Maintain lead records and follow up on requested services
• Help prevent fraud, spam, or abusive activity

If calls are recorded, monitored, or transcribed, we will provide notice where required by applicable law. Call recordings may be used for quality assurance, training, service documentation, dispute resolution, and operational purposes.

6. Text Messages, Email, and Phone Communications

If you provide your phone number, email address, or other contact information, we may use it to respond to your request, schedule service, provide estimates, send appointment reminders, communicate about completed work, deliver invoices, provide warranty information, and handle customer-support matters.

With your consent where required by law, we may also send marketing communications about promotions, maintenance reminders, new services, or other offers.

You may opt out of marketing text messages by replying STOP to a message, if that option is available. You may opt out of marketing emails by using the unsubscribe link in the email. You may also contact us at ralstonarva@gmail.com or +1 (720) 905-4007 to request removal from non-essential marketing communications.

Opting out of marketing messages does not prevent us from sending non-marketing communications that are necessary to provide requested services, confirm appointments, communicate about billing, respond to emergencies, address safety issues, or comply with legal obligations.

Message and data rates may apply based on your mobile-service plan. Consent to receive marketing messages is not a condition of purchasing goods or services.

7. How We Share Information

We do not sell personal information for money. We may share personal information as reasonably necessary for the purposes described in this Privacy Policy, including with:

• Employees, technicians, dispatchers, and authorized representatives who need information to provide requested services
• Contractors, subcontractors, suppliers, and service providers supporting plumbing work, scheduling, payment processing, communications, Website hosting, analytics, advertising, customer management, data storage, security, and related operations
• Financing providers, manufacturers, insurers, or warranty providers when you request or authorize a related service, product, claim, financing option, or warranty process
• Government agencies, licensing authorities, inspectors, utilities, emergency responders, or other parties when necessary for permits, inspections, safety, legal compliance, or emergency response
• Professional advisers, such as attorneys, accountants, auditors, and insurers
• Successors or prospective parties to a merger, acquisition, financing, sale, reorganization, or transfer of all or part of our business
• Other parties when you direct or authorize us to share information
• Law enforcement, courts, regulators, or other parties when we reasonably believe disclosure is required or appropriate to comply with law, protect safety, investigate fraud, enforce our agreements, or protect our rights and property

We do not permit service providers to use personal information for their own unrelated purposes when they process information on our behalf, except as permitted by applicable law and their applicable privacy terms.

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money. However, certain online advertising and analytics practices may be considered "sharing" or "targeted advertising" under some U.S. state privacy laws when third-party cookies, pixels, or similar tools are used.

If applicable law gives you the right to opt out of the sale or sharing of personal information, or of targeted advertising, you may submit a request by contacting us at ralstonarva@gmail.com with the subject line "Privacy Request" or by calling +1 (720) 905-4007.

We will honor applicable opt-out requests as required by law. Your choice may be browser- or device-specific, and clearing cookies or using a different browser or device may affect the operation of your preference.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, meeting tax and accounting obligations, handling warranty or dispute matters, protecting our legal rights, complying with legal requirements, and resolving customer inquiries.

Retention periods vary depending on the type of information, the reason it was collected, the nature of the customer relationship, operational needs, legal obligations, and applicable limitation periods.

When personal information is no longer reasonably needed, we will delete, anonymize, or securely dispose of it in accordance with our record-retention practices and applicable law.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no Website, internet transmission, email system, mobile network, or electronic data-storage method is completely secure. We cannot guarantee absolute security. You should use caution when sending information electronically and avoid providing highly sensitive information through general Website forms or unencrypted email.

If we become aware of a data-security incident involving personal information, we will investigate and provide notices as required by applicable law.

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have privacy rights regarding your personal information. These may include the right to:

• Know or confirm whether we process your personal information
• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about the categories of personal information we collect, use, disclose, sell, or share
• Opt out of certain targeted advertising, sale, or sharing activities
• Opt out of marketing communications
• Appeal a decision regarding a privacy-rights request, where required by law
• Exercise these rights without unlawful discrimination

To submit a privacy request, contact us at ralstonarva@gmail.com or call +1 (720) 905-4007. Please provide enough information for us to verify your identity and understand the nature of your request.

We may ask for additional information to verify the request and protect your information from unauthorized access or disclosure. Authorized agents may submit requests where permitted by law, subject to verification of the agent's authority and the consumer's identity.

If we deny your request and applicable law provides an appeal right, you may appeal by replying to our response or emailing ralstonarva@gmail.com with the subject line "Privacy Request Appeal."

12. Colorado Privacy Rights

Colorado residents may have rights under the Colorado Privacy Act or other applicable law, including rights to access, correct, delete, obtain a portable copy of certain personal data, and opt out of targeted advertising, the sale of personal data, or certain profiling activities. As an Arvada, Colorado-based business serving the Denver Metro Area, we take these rights seriously.

To exercise an applicable privacy right, email ralstonarva@gmail.com with the subject line "Colorado Privacy Request" or call +1 (720) 905-4007. We may verify your identity before completing a request.

If you are dissatisfied with our response to an appeal, you may have the right to contact the Colorado Attorney General, subject to applicable law and procedural requirements.

13. Children's Privacy

The Website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information through the Website without appropriate parental consent, please contact us at ralstonarva@gmail.com. We will take reasonable steps to review the request and delete the information as appropriate.

14. Third-Party Websites

The Website may link to third-party websites, including review platforms, maps, financing providers, manufacturers, suppliers, government resources, and social-media platforms. This Privacy Policy does not apply to third-party websites, applications, or services that we do not control.

We are not responsible for the privacy, data-security, content, or information practices of third parties. Please review the privacy policy of each third-party service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website features, legal obligations, technologies, or services.

When we make changes, we will update the "Last Updated" date at the top of this page. Any revised Policy becomes effective when posted unless another effective date is stated.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request relating to your personal information, please contact: